At Shop Natural Australia, we want you to LOVE your products as much as we do!This is why we accept all returns as long as the products have not been used and the seals have not been broken. Please find more details below:1. My order is incomplete or incorrect
If this happens, please email us your order number, the incorrect item and the item you ordered within 7 days of receiving your parcel at firstname.lastname@example.org. We will be in touch!
2. My product/s arrived broken
We’re sorry to hear that! Please email us a photograph within 7 days at email@example.com, and we will replace it as fast as possible.
3. I’d like to make a return because I changed my mind.
If you changed your mind about a product, we will happily refund the purchase price of the returned item/s (excluding the shipping fees).
Note: products purchased on sale cannot be refunded or exchanged
Please notify us at firstname.lastname@example.org
within 7 days of receiving your parcel
Securely pack the product(s) in its original packaging if possible
Send the parcel to 21 Mahia Terrace Caloundra 4551 QLD
4. Need any assistance?
We are here to help! Email us at email@example.com.